Client feedback

    We are proud of the feedback we receive from clients

    We measure our overall client approval ratings* every quarter, and they are consistently in the range 94-96%. We also regularly receive comments from satisfied clients, a selection of which can be found on our Testimonials page.

    * Percentage of clients providing feedback who say they would use us again and/or recommend us.


    How to give us feedback

    Feedback is important to us, as it helps us to improve our service. If you are a client and would like to tell us what you think, you have five options:

    1. Complete the form below.
    2. Download a pdf version of our feedback form to complete offline and return by post/fax/email.
    3. Email us at
    4. Call our Business Excellence Manager (in confidence) on 01823 625846.
    5. If you would like to make a complaint, we have a fair and transparent complaints procedure.

    Thank you in advance for your feedback and for choosing us for your legal work.