Client feedback

We are proud of the feedback we receive from clients.

We measure our overall client approval ratings* every quarter, and they are consistently in the range 90-95%. We also regularly receive comments from satisfied clients, a selection of which can be found on our Testimonials page.

How to give us feedback

If you are a client and would like to give us your feedback, please scroll down and complete the form below. Feedback is important to us, as it helps us to improve our service.

If you would prefer to download a pdf version of the form to complete offline, please download our feedback form.

If you would like to discuss any aspect of our service in confidence, please contact our Business Excellence Manager on or 01823 625846.

Thank you in advance for your feedback and for choosing us for your legal work.

* Ratings for overall service and for how likely clients are to recommend us.


1. How would you rate your overall experience

Please mark the most appropriate answer.

2. Your name and contact details

3. What work did we do for you?

Please complete a short description of the work or the reference number.

4. Your comments: How did we do and what could we do better? (optional)

5. What did you think of our staff? (optional)

6. How did we do in specific areas of the service? (optional)

7. How do we compare with other law firms (if you have experience of others)? (optional)

8. Your preferences as to what we do with your feedback (optional)